Return & Warranty

Return
We stand behind our products and are strong believers in customer satisfaction and service. 

If you wish to return your order to us for a full refund, you can do so within 30 days of purchase. Goods must be returned in the same condition they were received in, complete with packaging with no signs of installation or use. We highly recommend packaging the item well and using a tracked service, as we are not responsible for any loss or damage in transit.

Please contact us prior to returning items; please don't simply post the item back, Please offer a tracking number after you ship it to help us track the return. It may take 1-3 days for us to process the return, excluding weekends and Bank Holidays.

Please note (Disclaimer):
* Securely package item(s) in original packaging, including documentation, manuals, warranty information, registration, etc.
* We are not responsible for lost or damaged packages.
* Refunds are made to the original method of payment used for your order usually within 10 business days of package receipt.
* Additional fees will be charged for any product missing the original box, packaging material, contents, accessories, and/or manuals (i.e. any product not in “sellable” condition).

Warranty
All of our products come with a warranty. The warranty length is stated on the product's description and starts on the day you take delivery of your goods.

All warranties offered unless otherwise stated, are warrantied and handled by PowerAussie.com on the behalf of the manufacturer or distributor. When returning items under warranty (after the initial 30 days), you are responsible for the cost of safe return to us and to ensure we receive the item in reasonable condition.

Once we receive your goods, we will carry out any necessary testing and checks and will replace the part for you. In the event that the part has been discontinued or no longer available, we will offer a suitable replacement or refund.

Our warranty does not cover damage to the part caused by fitting or removal of the part. If a part is returned to us with damage, this will unfortunately not be covered under warranty. 

Any Question Please Contact Us: info@poweraussie.com

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